Frequently Asked Questions

How long will my coffee stay fresh?

Coffee should last two weeks if properly stored. We recommend storing coffee in an airtight container, in a cool dark place. Keep in mind air, moisture, heat, and light may compromise freshness of coffee.

Can I store coffee in the refrigerator or freezer?

Short answer: no. Coffee must be stored in an airtight container within a cool dark place such as a pantry. If coffee is stored in a refrigerator or freezer, the temperature change can compromise the integrity of the coffee. Also, coffee can absorb food flavors and odors in a freezer or refrigerator which will also affect the taste of the coffee.

How long will my tea stay fresh?

The tea should last 12 months if properly stored.

How should I store my tea?

We suggest storing tea in a sealed airtight container which blocks all light. Glass jars are not the best option for storing teas because sunlight can damage the leaves. Like coffee, store tea in a dark cool place as exposure to heat will subtly change the flavor of the tea.

Why should I set up an online account with Martha Stewart Café?

There are several benefits when setting up an account with Martha Stewart Café, including receiving notices about special promotions and new products and receiving UPS tracking numbers to track your order. Your information will not be misused in any way, and will only be used for the purposes of making your experience with Martha Stewart Café more enjoyable and satisfactory. For more detailed information about our return and exchange policies please view our Privacy Policy.

Can I return my order?

Martha Stewart Café holds itself to a high standard and we want our customers to be happy with our products and services. We will make every effort to make errors right. Unfortunately, because coffee and tea are perishable products they are final sale and non-refundable. If there is a problem with your coffee or tea, please contact us within 1 week of receiving your product. If you would like to return clothing or coffee or tea accessories and/or equipment, complete a return form within 1 week of receiving your shipment. Martha Stewart Café will cover all costs associated with the return of the product(s). For more detailed information about our return and exchange policies please view our Terms of Sale.

Do you accept exchanges?

At this time, we are unable to process exchanges. If you wish to exchange an item, please contact our offices within 1 week from the day your shipment arrives. For more detailed information about our return and exchange policies please view our Terms of Sale.

How much are the shipping charges?

Free shipping will be provided for orders of $75 or more. Standard UPS rates, based on weight and destination, will be applied to orders less than $75. At the checkout page an option will be available to calculate an estimate of your order’s shipping cost for your convenience.

How long will it take to process my order?

Upon receiving your order, it can take up to 2 business days to process, at which time UPS will pick up and ship directly to the address you have provided.

When can I expect my order to be delivered?

All shipments are made from the Martha Stewart Café main location in New York City. Shipments are expected to arrive between five to seven (5-7) business days from the day the order has been processed and shipped. If you wish to expedite shipping, place your order by 5pm EST so your package is delivered by the requested date.

Do you ship internationally?

Currently, we only ship within the United States.